At Solea Teas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit or make a purchase from our website.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with Solea Teas, we may collect certain information to provide you with a smooth, secure, and personalized shopping experience.

Personal Information

When you place an order, contact us, or sign up for communications, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and purchase information

  • Payment-related information

  • Any information you voluntarily provide when contacting us

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referral source and browsing activity

This information helps us improve our website, products, services, and overall customer experience.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Provide order confirmations and shipping updates

  • Communicate with you regarding your purchases

  • Respond to customer service inquiries

  • Improve our products and website experience

  • Personalize your shopping experience

  • Send promotional emails, special offers, and product updates when permitted

  • Prevent fraudulent or unauthorized transactions

  • Comply with applicable legal requirements

We aim to use your information responsibly and only when necessary to operate and improve our services.

3. Email Marketing & Communications

With your consent, Solea Teas may send you emails regarding:

  • New tea collections

  • Special offers and promotions

  • Product launches

  • Seasonal selections

  • Brand news and updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

4. Sharing Your Information

Solea Teas does not sell your personal information.

However, we may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • E-commerce platform providers

  • Website analytics services

  • Email and marketing service providers

These providers may only use your information as necessary to perform the services they provide to us.

We may also disclose information when required by law or when necessary to protect the rights, safety, and security of Solea Teas, our customers, or others.

5. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

Your information may be stored and processed through Shopify's secure infrastructure and services.

Shopify and other service providers may collect and process information according to their own privacy policies.

6. Payments

Payments made through Solea Teas are processed through secure third-party payment providers.

We do not intentionally store complete payment card information on our own systems.

Payment providers use appropriate security measures and industry standards to help protect payment information during transactions.

7. Cookies & Similar Technologies

Solea Teas may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Maintain your shopping cart

  • Understand website traffic

  • Analyze website performance

  • Improve our services

  • Provide a more personalized experience

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features and functionality of our website.

8. Website Analytics

We may use analytics tools and similar technologies to understand how visitors interact with our website.

This information may include:

  • Pages viewed

  • Time spent on pages

  • Device and browser information

  • General location information

  • Website interaction patterns

Analytics information helps us improve the performance, functionality, and overall experience of Solea Teas.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

While we work to protect your information, please understand that no method of electronic transmission or online storage can be guaranteed to be completely secure.

10. Third-Party Links

Our website may contain links to third-party websites or services.

Solea Teas is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external website before providing personal information.

11. Your Privacy Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where applicable

  • Opt out of marketing communications

To make a privacy-related request, please contact us using the information provided below.

12. Children's Privacy

Solea Teas does not knowingly collect personal information from children under the age required by applicable law without appropriate consent.

If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to address the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Solea Teas

Email: info@soleateas.com
Phone: 7062945670

We are committed to providing our customers with a trusted, secure, and enjoyable shopping experience.

Solea Teas

Thoughtfully Selected. Beautifully Enjoyed. Naturally Yours.