Shipping Policy

At Solea Teas, we believe your tea experience should begin the moment your order is placed. From careful preparation to secure packaging, we take every step to ensure your order reaches you in excellent condition.

This Shipping Policy outlines how we process, prepare, and deliver orders placed through the Solea Teas website.

1. Order Processing

Once your order has been successfully placed, our team will carefully prepare and package your selected products for shipment.

Orders are generally processed during our regular business days. Processing times may vary depending on order volume, product availability, holidays, or other circumstances beyond our control.

You will receive an order confirmation after your purchase has been successfully completed.

2. Shipping & Delivery

Once your order has been dispatched, you will receive shipping information when tracking is available.

Delivery times may vary depending on:

Your delivery location
Shipping method selected
Courier availability
Weather conditions
Public holidays
Unexpected logistical delays

Estimated delivery times are provided as a general guideline and are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary depending on your delivery location, order size, and available shipping services.

Any applicable shipping promotions or complimentary delivery offers will be clearly communicated at the time of purchase.

4. Order Tracking

Where tracking is available, tracking details will be provided once your order has been handed over to the shipping carrier.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period, please contact us so that our team can assist you.

5. Delivery Delays

While we work closely with our delivery partners to provide a smooth experience, certain delays may occur due to circumstances outside our control.

These may include:

Severe weather
Public holidays
High shipping volumes
Courier disruptions
Incorrect or incomplete delivery information
Unexpected transportation delays

Solea Teas cannot be held responsible for delays caused by third-party shipping providers or circumstances beyond our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

Name
Shipping address
Phone number
Email address

If you realize that you have entered incorrect information, please contact us as soon as possible at info@soleateas.com.

Once an order has been dispatched, we may not be able to modify the delivery address.

7. Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier is otherwise unable to complete delivery, additional delivery attempts or arrangements may be subject to the shipping carrier's policies.

Customers may be responsible for any additional shipping costs resulting from incorrect information or repeated failed delivery attempts.

8. Damaged Packages

We carefully package our products to help protect them during transit.

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide:

Your order number
A description of the issue
Clear photographs of the damaged package and products

Our team will review the situation and work with you toward an appropriate resolution.

9. Missing or Lost Orders

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us.

We may work with the relevant shipping carrier to investigate the shipment and determine the appropriate next steps.

Please note that delivery investigations may require additional time depending on the shipping carrier.

10. International Shipping

International shipping availability may vary depending on the destination.

Customers receiving orders internationally may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

Solea Teas does not control these charges and cannot guarantee how customs authorities will process an international shipment.

11. Changes & Cancellations

If you need to make changes to your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched. However, once an order has entered the fulfillment or shipping process, changes or cancellations may no longer be possible.